There’s no shortage of data in the utility industry. What is in short supply are experts who have the insider knowledge to help utilities thrive in the future by unlocking the full potential of their data today.
As the only full-service SAP consulting and solutions company focused exclusively on utilities, Utegration can position your company to capitalize on advances in artificial intelligence, machine learning, smart grid technologies, IoT, and the future of customer experience.
Apr 29, 2022
Customer experience is on the move… literally! The boundaries of Customer Information Systems (CIS) are extending to include customer self-service, field service, and sales of new products and services. Utilities are seeing this transformation as they begin their CIS upgrade or re-platforming journey.
Mar 4, 2022
This is written at a time when many companies find themselves at a crossroads related to the use of technology to support enhanced field capabilities.
Nov 2, 2021
In 2015, the legislature for the State of Hawai‘i passed a landmark energy bill – HB623 – that would convert 100% of the state’s energy portfolio to renewable sources by 2045. The bill, aimed at creating sustainability and economic independence, specifically established the following guidelines for renewable electricity resourcing:
Oct 15, 2021
According to Gartner, SAP is the worldwide leading solution provider for utility customer information systems (CIS), as well as the leading CIS provider with the largest total number of installed clients. SAP has over 4,500 utility customers globally with over 1,200 Industry Solution for Utilities (IS-U) installations. In North America, SAP currently has over 136 utility CIS customers. The main reasons investor-owned and mid-sized utilities select SAP for their CIS operations, they say, are SAP’s unique ability to handle comprehensive customer segmentations, multi-jurisdictional regulatory challenges and complex billing rate requirements.
Oct 13, 2021
Insights from the Digital Journeys of Leading Global Utilities
The much-talked-about utility industry disruption has brought digital customer experience (CX) and customer relationships to the boardroom. Utilities are keenly listening to industry conversations and watching the transformations at play. Not only today, but tomorrow and far into the future, CX will play a crucial role in building the utility ecosystem and winning, serving, and retaining customers.
Aug 11, 2021
As the world entered the 2020s, no one knew what was in store, including utilities. Within a year, extreme events such as the pandemic, wildfires and other climate emergencies, pushed the imagination of every utility executive. And this decade has just begun!